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Reviews + Reputation Management

Your Reputation Exists in More Places Than Google.

Customers may be checking Google, Facebook, Yelp, BBB, Trustpilot, TripAdvisor, Healthgrades, Avvo, Zillow, Thumbtack, Capterra or industry-specific review sites before they ever contact your business.

Zenvo can help centralize review requests, monitoring, responses and social proof so your reputation is easier to manage and easier for customers to trust.

See How It Works

Built around HighLevel. Configured around where your customers actually leave feedback.

01From customer experience to public proof

A Review System Should Do More Than Send One Text.

  1. Customer

    Someone completes a purchase, appointment or service.

  2. Request

    Send a review request through the appropriate channel.

  3. Remind

    Follow up when appropriate if the request wasn’t clicked.

  4. Review

    Customer leaves feedback on the selected review destination.

  5. Monitor

    Bring supported review activity into one reputation workspace.

  6. Respond

    Reply manually or with AI assistance where supported.

  7. Showcase

    Display strong customer feedback on the website.

02More than Google + Facebook

Your Customers Do Not All Review Businesses in the Same Place.

HighLevel supports connecting many public review pages so businesses can monitor reputation activity across more than just Google and Facebook. Each platform needs a valid public review-page URL, and monitoring, reply and publishing support varies by platform.

  • GBGoogle Business ProfileGeneral / Local
  • FFacebookGeneral / Local
  • YYelpGeneral / Local
  • BBBetter Business BureauGeneral / Local
  • YPYellow PagesGeneral / Local
  • CCitysearchGeneral / Local
  • AAngiHome Services
  • HHomeAdvisorHome Services
  • TThumbtackHome Services
  • HHouzzHome Services
  • AAvvoLegal
  • LLawyers.comLegal
  • FFindLawLegal
  • HHealthgradesHealthcare / Wellness
  • RRateMDsHealthcare / Wellness
  • WWebMDHealthcare / Wellness
  • ZZocdocHealthcare / Wellness
  • TTripAdvisorHospitality / Restaurants
  • BBooking.comHospitality / Restaurants
  • HHotels.comHospitality / Restaurants
  • EExpediaHospitality / Restaurants
  • OOpenTableHospitality / Restaurants
  • DDoorDashHospitality / Restaurants
  • UEUber EatsHospitality / Restaurants
  • ZZomatoHospitality / Restaurants
  • DDealerRaterAutomotive
  • CCars.comAutomotive
  • CCarGurusAutomotive
  • CCapterraSoftware / B2B
  • TTrustpilotSoftware / B2B
  • TTrustRadiusSoftware / B2B
  • PHProduct HuntSoftware / B2B
  • GGlassdoorEmployment
  • IIndeedEmployment
  • ZZillowReal Estate / Wedding / Other
  • TKThe KnotReal Estate / Wedding / Other
  • WWeddingWireReal Estate / Wedding / Other

03Ask at the right time

The Best Review Request Is the One That Actually Gets Sent.

Zenvo can build review-request workflows so staff do not have to remember to ask every customer manually.

Requests can be sent through supported channels such as:

  • SMS
  • Email
  • WhatsApp

HighLevel also supports configurable first-send timing, retries and review-request templates.

Every real customer gets the same honest request — Zenvo doesn’t filter out unhappy customers or steer them away from public review sites.

04Make it easy to leave feedback

Give Customers More Than One Way to Reach the Review Page.

Review requests do not have to live only inside email or SMS.

HighLevel also supports review links and branded QR codes that can send customers directly to a chosen review destination. QR codes can be used on printed materials, receipts, counters, business cards or other customer touchpoints.

Where and how review requests are used should follow the rules of the review platform and applicable business policies.

05Stop checking every platform one by one

See More of Your Reputation in One Place.

Connected review platforms can feed reputation activity into a centralized workspace so businesses can monitor feedback without manually opening every review site.

HighLevel’s reputation dashboard includes information such as:

  • Reviews received
  • Average rating
  • Sentiment
  • Invitation trends
  • Review trends
  • Latest requests
  • Latest reviews

06Look beyond the star rating

What Are Customers Actually Saying?

HighLevel can classify review sentiment as positive, neutral or negative and show sentiment trends over time.

The point is not just to collect more stars. Review patterns can show where customers consistently praise the business—and where the customer experience may need attention.

07Respond without sounding copy-pasted

AI Can Help Keep Reviews From Sitting Unanswered.

Reviews AI can generate suggested replies and can automate responses in supported configurations.

HighLevel also supports Drip Mode for gradually working through older unreplied reviews instead of posting a large backlog of responses at once.

AI-generated responses should be configured around the business tone and reviewed carefully before enabling broader automation. Negative or sensitive reviews should keep a person in the loop.

Some AI functionality may have separate usage-based or subscription costs.

Spam review management

Not Every Review Deserves the Same Response.

HighLevel includes spam-review detection and tools to mark, filter and manage reviews identified as spam.

Reviews marked as spam can also be excluded from AI response activity. Flagging inside the workspace doesn’t remove a review from the external platform.

08When a review may violate policy

Some Reviews Can Be Reported. That Does Not Mean They Will Be Removed.

Google provides a dispute/reporting process for reviews that may violate its policies. HighLevel includes supported workflows for reporting eligible Google reviews and checking dispute status in certain scenarios.

A business cannot remove a legitimate negative review simply because it disagrees with it. Removal decisions belong to the review platform.

09Put your reputation to work

Your Best Reviews Should Not Stay Trapped on Review Sites.

HighLevel review widgets can display real customer feedback on websites and can automatically update as connected review sources change. Supported layouts include lists, grids, masonry, carousels, sliders and floating badges, and widgets can also use AI-generated sentiment summaries.

Review grid

“Showed up on time and explained everything.”Example customer · Google
“Booking online took under a minute.”Example customer · Facebook
“Good work, fair price.”Example customer · Yelp
“Quick replies to every question.”Example customer · Google

Review slider

“The follow-up after the job was a nice touch. We’ll be using them again next season.”Example customer · Google

Floating rating badge

4.9Example rating · 120 reviews

Zenvo can style review displays to match the business website instead of dropping in an obviously third-party-looking widget. All review text above is fictional example copy.

10Reviews + the customer journey

The Review Request Should Happen Because Something Happened in the Business.

  1. Lead
  2. Book
  3. Service / Purchase
  4. Complete
  5. Review Request
  6. Review
  7. Response
  8. Social Proof

Reputation management works better when it connects to the customer process instead of depending on someone remembering to ask.

See related services: Google Business Profile optimization and CRM setup & management.

See the Complete HighLevel Business System →

Related systems: Local SEO & Google Maps, Google Business Profile optimization and automation & AI.

11Designed for different industries

The Important Review Site Depends on the Business.

  • Local Service Businesses

    Google, Facebook, Yelp, BBB and home-service platforms.

  • Restaurants & Hospitality

    Google, Facebook, TripAdvisor, OpenTable, DoorDash, Uber Eats and travel platforms.

  • Healthcare & Wellness

    Google plus healthcare-specific platforms such as Healthgrades, RateMDs, WebMD and Zocdoc.

  • Legal

    Google, Avvo, Lawyers.com, FindLaw and other legal directories.

  • Software / Professional Services

    Google, Capterra, Trustpilot, TrustRadius and other industry-relevant sites.

  • Automotive

    Google plus DealerRater, Cars.com, CarGurus and other automotive review destinations.

Zenvo starts with where your customers actually look—not a generic list of review websites.

12Build the reputation process first

We Decide When, Where and How Reviews Should Be Requested.

  1. 01

    Audit

    Identify existing ratings, review platforms and reputation gaps.

  2. 02

    Connect

    Connect the review destinations that matter to the business.

  3. 03

    Request

    Build SMS, email, WhatsApp and/or QR review-request experiences where appropriate.

  4. 04

    Automate

    Tie review requests to completed appointments, purchases or customer milestones.

  5. 05

    Respond

    Configure manual or AI-assisted response workflows.

  6. 06

    Showcase

    Put strong customer feedback to work on the website and across the customer journey.

13Important expectations

Reputation Management Is Not Review Manipulation.

Zenvo does not promise five-star reviews, guaranteed ratings or removal of legitimate negative feedback. Review policies vary by platform.

A good reputation system makes it easier to ask real customers for honest feedback, monitor what they say, respond appropriately and use legitimate customer feedback as social proof.

Zenvo does not offer fake reviews, review gating, incentivized reviews where prohibited, suppression of legitimate negative reviews or guaranteed review removal.

Honest requests to real customers. Every rating stays up to the customer.

14Who builds it

Built and Maintained by Zenvo Automations

This page is written and maintained by Jesse Quintanilla, founder of Zenvo Automations. Jesse works directly with businesses on local visibility, Google Business Profiles, CRM systems, customer follow-up, reputation management and marketing automation.

The recommendations here reflect systems Zenvo can configure and manage using HighLevel and supported review platforms.

15Questions

Reputation Management FAQ

Yes. Review requests can be triggered through supported workflows and delivered through channels such as SMS and email. The customer still chooses whether to leave a review.

Build a better reputation system

Stop Treating Reviews Like Something You Remember to Check Once a Month.

Let’s look at where customers review your business, when it makes sense to ask for feedback and how reviews should connect to the rest of your customer process.

Zenvo can build the system around the platforms that actually matter in your market.

Explore Local SEO & Google Maps